Privacy Policy

Welcome to the www.growandwell.com Website (“Website”) operated by Dr. Priscilla W. Malm, a Sole Proprietorship formed in California, United States (“us,” “we,” “our”). We value your privacy and are committed to protecting your personal and sensitive information. Please read this Privacy Policy carefully as it explains how we collect, use, and protect your information when you visit our website and engage in therapy services with us.

Your access to and use of the Website is contingent upon your acceptance of and compliance with this Privacy Policy. This policy applies to all individuals, including but not limited to visitors, users, and others, who wish to access or use the Website.

By accessing or using the Website, you agree to be bound by the terms of this Privacy Policy.

1. Information We Collect

We collect all information that you enter when using this Website. The following types of information may be collected from you:

Identifying Information: Name, IP address, Email address
Usage Data: Information related to how you interact with our website, such as IP addresses, browser type, and cookies.

2. How We Collect Information

Directly: Information is collected when you fill out forms, sign up for our newsletter, or communicate with us.
Automatically: We use cookies and analytics tools to gather usage data and improve user experience.
From Third Parties: If applicable, we may receive data from authorized entities.

3. How We Use Your Information

We use your information for the following purposes:

To communicate with you.
To improve our website and services through feedback and analytics.
To send you updates, newsletters, or promotional materials (if you opt-in).

4. Data Protection

We take the security of your personal information seriously and implement appropriate measures to protect it from unauthorized access or disclosure. Your data is stored securely and will only be retained for as long as necessary to fulfill our services or comply with legal requirements.

We have implemented the following measures to protect and secure your personal information:

Collecting only the strictly necessary personal information;
Using SSL or other secure connection technologies when transmitting personal information outside our internal networks;
Safely disposing of personal information that is no longer needed;
Keeping our software and security protocols up-to-date.

5. Third-Party Sharing

We may share your information with third parties in the following circumstances:

With your consent (e.g., sharing health information with insurance providers).
To service providers who assist with our operations (e.g., payment processors, email services).
As required by law or to protect your safety or the safety of others.

6. Your Rights

You have the following rights regarding your personal information:

Access: You may request access to the personal information we have collected about you.
Correction: You may request corrections to any inaccurate data.
Deletion: You may request the deletion of your personal information, subject to applicable legal requirements.
Opt-out: You may opt-out of receiving marketing communications at any time.

You can exercise the rights mentioned above by submitting a consumer request to:

Priscilla W. Malm, Psy.D.

info@growandwell.com

(650) 257-0126

Before processing your request, we will need to verify your identity. To do so, please provide the following information along with your request:

Full name
IP address
Email address

Please note that without this information, we may be unable to process your request.

We aim to respond to most consumer requests within 30 to 45 days of receipt, depending on your location. However, some requests may take longer. If we need more time, we will notify you in writing. We may also deny your request if certain legal exceptions apply. If your request is denied, we will provide an explanation for the denial.

7. Cookies and Tracking

A cookie is a small piece of data sent from a website and stored on your device by your browser. We use cookies and similar technologies to enhance your experience on our website. This Website collects cookies for various reasons, including but not limited to:

Analyzing Website traffic
Analyzing your interactions with advertisements
Identifying if you are signed in to the Website
Testing content on the Website
Storing information about your preferences
Recognizing when you return to the Website

Most web browsers automatically accept cookies, but you can modify your browser settings to decline them if you prefer. Please note that this may prevent you from fully experiencing all the features of the Website.

8. Children’s Privacy

We are committed to protecting the privacy of children and recognize the special requirements associated with online therapy services. Our services are intended for individuals aged 12 and older. In compliance with the Children’s Online Privacy Protection Act (COPPA), we do not knowingly collect personal information from children under the age of 13 without verifiable parental consent. If you are a parent or guardian and believe that we have inadvertently collected personal information from a child under the age of 13, please contact us immediately so we can take the necessary steps.

If we do collect personal information from children under 13, we are required to:

Obtain verifiable parental consent before collecting, using, or disclosing any personal information.
Provide parents with the ability to review and delete their child's personal information.
Clearly disclose the types of personal information we collect from children and how it is used.

9. Analytics programs

This Website uses Google Analytics to collect information about your interactions and behaviors on our site. If you wish to opt out of Google Analytics, you can do so by visiting https://tools.google.com/dlpage/gaoptout/.

10. information retention

We retain all the information we collect for as long as it is necessary to fulfill the purpose for which it was collected, including to contact you. Once the information is no longer needed, it will be securely deleted.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will update the "Effective Date" at the bottom of the policy. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:

Grow & Well